Returns & Exchanges Policy

We understand that buying jewellery online is a big decision. If something is not right, we are here to help.

This policy applies to online orders placed at Ever After & Co only. We operate exclusively online.

Our 7 Day Returns Policy

You may request a return within 7 days of receiving your order.

To qualify for a return:

• The item must be unused and unworn
• It must be in its original packaging
  
• It must be in the same condition you received it
  
• You must provide proof of purchase

For hygiene reasons, we cannot accept returns on earrings that have been worn.

How to Request a Return

Step 1: Email our Customer Care team with your order number and reason for return.

Step 2: We will confirm whether your item qualifies and provide return instructions.

Step 3: Securely package the item and send it back using a trackable courier service.

Return courier costs are the responsibility of the customer unless the item is faulty.

We recommend using a courier with tracking, as we cannot take responsibility for parcels lost in transit.

Exchanges

If you would like a different size or product, please request a return first.

Once your return has been approved and received, you may place a new order for the item you prefer. This ensures faster processing and stock availability.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5 to 10 business days.

Shipping fees are non-refundable unless the item was received damaged or incorrect.

Faulty or Incorrect Items

If your item arrives damaged, defective or incorrect, please contact us within 48 hours of delivery.

Include:

• Your order number
• Clear photos of the item
  
• A brief description of the issue

If the product is confirmed faulty, we will arrange a replacement or refund at no additional cost to you.

Late or Missing Refunds

If you have not received your refund within the stated timeframe:

• Check with your bank or payment provider first
• Then contact our support team for assistance

We will gladly follow up to ensure the matter is resolved.

Fair and Transparent

Our goal is to make online returns South Africa simple and clear.

We believe in fair policies, honest communication and practical solutions so you can shop with confidence at Ever After & Co.